Recently, the World Bank organized a Water online Week 2021. One of the key sessions was on water in cities, focusing on building resilience for stresses and shocks like COVID-19 pandemic. I was invited as one of the panelists for this plenary session. The session programme was tightly packed and necessitated quick and short presentation of case studies from water utilities in different parts of the World. Consequently, panelists did not get a chance to exhaust this important topic, albeit the extended discourses on the question and answer (Q&A) portal. The aim of this Note is, therefore, to provide more insights deriving from the Uganda’s National Water and Sewerage Corporation (NWSC) experience.